The latest version of Microsoft Office is 2019/O365 but the earlier formats - 2016, 2013 are 2010 - are still very much to be found in offices and homes throughout the UK and abroad.  Microsoft, however, has now ceased to provide support for Office 2007, 2003 and Windows XP.  The table below displays the icons that represent the different applications available in Microsoft Office.  Click on an icon to see more details, such as course outlines and main features.


For the everyday user, each version provides all of the basics for that particular Office application but you will see the new releases add a little more functionality to its predecessor.  All course outlines can be download as a PDF file; simply click on the appropriate logo to open up a new window, read about the course and download the outlines.

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Leadership and Management

Soft skills training throughout the UK, including Manchester, Leeds, Birmingham, York, Carlisle, Newcastle, Sheffield, Glasgow, Edinburgh, Aberdeen, Derby, Norwich, Portsmouth, Swansea, Cardiff, Chester.  For overseas training and contracts, please call to discuss your requirements.

Leadership and Management Skills - Course Outline


Target Audience

Managers and leaders who are looking to develop or refresh their management and leadership skills and apply them to their team for maximum performance.

What is Leadership and Management

People may mistake leadership and management as the same thing, but in essence they are very different. The main difference between the two is that leaders have people follow them, while managers have people who simply work for them.

Leadership is about motivating people to comprehend and believe in the vision you set for the company and to work with you on achieving your goals.

While management is more about administering the work and ensuring the day-to-day activities are getting done as they should.

For a small business owner to be successful however, they need to be both a strong leader and manager to get their team on bord with working towards their vision of success. Therefore, leadership and management must go hand in hand. Even though they are not the same thing, they are closely linked and complementary to one another. Any effort to separate the two within an organisation is likely to cause more problems than it solves.

For any company to be successful, it needs management that can plan, organise and coordinate its staff, and leaders that are inspiring and motivating them to perform to the best of their ability.

At Course Completion

After completing this course, students will be able to:


  • Apply people leadership and management knowledge, skills, and behaviours to ensure success.

  • Develop the effectiveness of your team and the achievement of business objectives and results.

  • Use a range of communicate techniques to achieve optimal business performance.

  • Motivate and manage your team to meet business objectives and deliver results.

  • Tackle staff problems which lead to under-performance.

  • Develop a personal action plan and a team action plan for continued development in the workplace.


Course Content


Roles and Responsibilities 

  • What is required of you, your team and your manager

  • Leadership styles

Core Management Skills

  • Effective Leadership skills

  • Time Management skills

  • Performance Management

People and Team Development

  • Setting SMART individual and team objectives that align with business goals

  • Build and motivate a successful team

  • Continuous Improvement

  • How to delegate effectively and why it is important


Effective Communication

  • Communicating for results

  • Active listening

  • How to give constructive feedback

  • Negotiating and Influencing skills


Overcoming Problems

  • Dealing with difficult people

  • When to compromise and when not to

  • Problem-solving techniques

Personal Development​

  • Prepare and develop a personal action plan to support your return to the workplace


Course duration: one day

Please contact us for prices and dates

Word with text.jpg
Visio with text.jpg
Excel with text.jpg
Publisher with text.jpg
PowerPoint with text.jpg
OneNote with text.jpg
Outlook with text.jpg
Access with text.jpg
Project with text.jpg