The latest version of Microsoft Office is 2019/O365 but the earlier formats - 2016, 2013 are 2010 - are still very much to be found in offices and homes throughout the UK and abroad.  Microsoft, however, has now ceased to provide support for Office 2007, 2003 and Windows XP.  The table below displays the icons that represent the different applications available in Microsoft Office.  Click on an icon to see more details, such as course outlines and main features.

 

For the everyday user, each version provides all of the basics for that particular Office application but you will see the new releases add a little more functionality to its predecessor.  All course outlines can be download as a PDF file; simply click on the appropriate logo to open up a new window, read about the course and download the outlines.

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Introduction to Management

Soft skills training throughout the UK, including Manchester, Leeds, Birmingham, York, Carlisle, Newcastle, Sheffield, Glasgow, Edinburgh, Aberdeen, Derby, Norwich, Portsmouth, Swansea, Cardiff, Chester.  For overseas training and contracts, please call to discuss your requirements.

Introduction to Management - Course Outline

 

Target Audience

New supervisors and team leaders who are looking to provide management and leadership to their team, to ensure they build effective relationships at work and ensure maximum commitment and motivation to business performance.

 

What are Management Skills?

Management skills can be defined as certain attributes or abilities that an executive should possess in order to fulfil specific tasks in their organisation. They include the capacity to perform executive duties while avoiding crisis situations and promptly solving problems when they occur. Management skills can be developed through learning and practical experience as a manager. The skills help the manager to relate with their fellow co-workers and know how to deal well with their subordinates, which allows for the easy flow of activities in the organisation. 

At Course Completion

After completing this course, students will be able to:

 

  • Develop the people management knowledge, skills and behaviours to ensure success in your role

  • Develop the effectiveness of your team and the achievement of business objectives and results

  • Communicate effectively to achieve business performance through teamwork, active listening and giving constructive feedback

  • Motivate and manage your team to meet business objectives and deliver results

  • Help staff solve problems that lead to under-performance

  • Develop a personal action plan for continued development in the workplace

 

Course Content

 

Your Role and Responsibilities

  • What is required of you

  • The demands of your manager and team

  • Effective leadership skills

  • Personal leadership styles

 

People and Team Development

 

  • Set individual and team objectives that align with business goals

  • Build and motivate a successful team

  • How to delegate effectively and why it is important

Effective Communication

 

  • Communicating for results

  • Active listening

  • How to give constructive feedback

 

Overcoming Problems

  • Deal with difficult people and situations

  • Problem solving techniques

Personal Development

  • Prepare and develop a personal action plan to support your return to the workplace

 

Course duration: one day

Please contact us for prices and dates

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