The latest version of Microsoft Office is 2019/O365 but the earlier formats - 2016, 2013 are 2010 - are still very much to be found in offices and homes throughout the UK and abroad.  Microsoft, however, has now ceased to provide support for Office 2007, 2003 and Windows XP.  The table below displays the icons that represent the different applications available in Microsoft Office.  Click on an icon to see more details, such as course outlines and main features.


For the everyday user, each version provides all of the basics for that particular Office application but you will see the new releases add a little more functionality to its predecessor.  All course outlines can be download as a PDF file; simply click on the appropriate logo to open up a new window, read about the course and download the outlines.

Word with text.jpg
Excel with text.jpg
PowerPoint with text.jpg
Outlook with text.jpg
SharePoint with text.jpg
Visio with text.jpg
Publisher with text.jpg
OneNote with text.jpg
Access with text.jpg
Project with text.jpg

Microsoft Outlook Level 2

Microsoft Outlook training throughout the UK, including Manchester, Leeds, Birmingham, York, Carlisle, Newcastle, Sheffield, Glasgow, Edinburgh, Aberdeen, Derby, Norwich, Portsmouth, Swansea, Cardiff, Chester.  For overseas training and contracts, please call to discuss your requirements.

Microsoft Outlook Level 2 – Course Outline



About This Course

In this course, you will customise command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate many management tasks, work with calendars and contacts, manage tasks, protect data with archiving and data files, as well as share and delegate access to your workspaces.


Target Audience

This course is designed for experienced Outlook users who need to customise their Outlook environment and use other advanced level tools to work more efficiently and effectively.


At Course Completion

After completing this course, students will be able to:


  • Send and Receive E-mail

  • Reply and Forward E-mails

  • Save E-mails as Drafts

  • Inserting Files

  • Creating Folders

  • Saving E-mails

  • Manage Contacts

  • Work with Calendar Settings

  • Create Tasks and Notes

Course Content

Unit 1 - Modifying Messages and Setting Global Options

  • Insert Advanced Characters and Objects

  • Modify Message Settings and Options

  • Configure Global Outlook Options

  • Customise the Outlook Interface

Unit 2 - Organising, Searching, and Managing Messages

  • Group and Sort Messages

  • Filter and Manage Messages

  • Colour-Coding E-mails

  • Search Outlook Items


Unit 3 - Managing Your Mailbox

  • Use the Junk E-mail Filter to Manage Messages

Unit 4 - Automating Message Management

  • Use Automatic Replies

  • Use the Rules Wizard to Organise Messages

  • Create and Use Quick Steps


Unit 5 - Working with Calendar Settings

  • Set Advanced Calendar Options

  • Create and Manage Additional Calendars

  • Manage Meeting Responses


Unit 6 - Managing Contacts

  • Import and Export Contacts

  • Use Electronic Business Cards

  • Forward Contacts

  • Colour-Coding Contacts

Unit 7 - Managing Activities by Using Tasks

  • Assign and Manage Tasks

  • Track Assigned Tasks


Unit 8 - Sharing Workspaces with Others

  • Delegate Access to Outlook Folders

  • Share Your Calendar

  • Share Your Contacts


Unit 9 - Managing Outlook Data Files

  • Use Archiving to Manage Mailbox Size

  • Back Up Outlook Items

  • Change Data File Settings



Course duration: one day

Word with text.jpg
Visio with text.jpg
Excel with text.jpg
Publisher with text.jpg
PowerPoint with text.jpg
OneNote with text.jpg
Outlook with text.jpg
Access with text.jpg
Project with text.jpg